Contact Us

Questions about your photos, customization, or an existing order are welcome.

Email: support@shopvelorapeace.com

We normally reply within 1–2 business days. Messages received on weekends or public holidays may be answered on the next business day.

For Existing Orders

Please include your order number and the email address used at checkout. For damage or product concerns, attach clear photographs of the item, packaging, and shipping label.

For Photo Help

You may email 1–3 possible reference photos before ordering. We can help you identify which image is most suitable for a wool portrait.