Privacy policy

Last updated: August 9, 2026

This Privacy Policy explains how Velora Peace collects, uses, shares, and protects personal information when you visit our website, place an order, upload pet photographs, contact us, or otherwise use our services.

Information We Collect

Depending on how you use the store, we may collect:

Contact and account information, such as your name, email address, telephone number, billing address, and shipping address
Order and transaction information, including products, customization choices, order history, and payment status
Pet photographs, pet names, written instructions, and other content you submit for a personalized product
Communications you send to customer support
Device, browser, IP address, cookie, and website usage information

How We Use Information

We use personal information to:

Process payments, create personalized products, and deliver orders
Review reference photos and communicate about design approval or missing information
Provide customer service and handle cancellations, claims, refunds, or replacements
Detect fraud, protect the store, and comply with legal obligations
Improve our website, products, and customer experience
Send marketing communications where permitted by law and subject to your choices

Legal Basis for Processing (EEA and UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information on the following legal bases:

Contract performance: to process your order, create your personalised product, and deliver it to you
Legal obligation: to comply with applicable laws, tax, and accounting requirements
Legitimate interests: to prevent fraud, protect our rights, improve our services, and communicate about your order
Consent: to send marketing communications where we rely on your consent (you may withdraw at any time)

Pet Photos and Customer Content

Photographs and customization details are used to create and support your order. We do not claim ownership of your photographs. We will not use a customer's pet photograph or finished portrait in public advertising or social media without permission, except where necessary to protect our legal rights or prevent fraud.

How We Share Information

We share information only as reasonably necessary with service providers that help operate the store, such as Shopify, payment processors, option-upload providers, production partners, email providers, analytics providers, and shipping carriers. These providers may process information in countries different from your own.

We may also disclose information when required by law, to enforce our terms, to protect customers or the store, or in connection with a business transfer.

Shopify

Our store is hosted by Shopify. Shopify processes information needed to provide the ecommerce platform, checkout, security, and related services. You can learn more in Shopify's consumer privacy information at Shopify Privacy for Consumers.

Cookies and Analytics

We and our service providers may use cookies and similar technologies to keep the website functioning, remember preferences, understand site usage, prevent fraud, and measure marketing performance. Where required, you can manage non-essential cookies through the store's cookie preferences tool or your browser settings.

Data Retention

We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods vary by the type of information and the reason it was collected.

Security

We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure. Please do not send payment card details or passwords by email.

Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain uses of your personal information, and to withdraw consent where processing is based on consent.

European Economic Area (EEA) residents: You have the right to lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available at https://edpb.europa.eu.

United Kingdom residents: You may complain to the UK Information Commissioner's Office at https://ico.org.uk.

To submit a privacy request, email support@shopvelorapeace.com. We will respond within 30 days. We may need to verify your identity before completing a request.

International Transfers

Velora Peace operates internationally and uses providers in multiple countries. Your information may be transferred to and processed in China, the United States, the United Kingdom, Canada, or other countries where our providers operate.

For transfers from the EEA or UK to countries without an adequacy decision, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms under UK law.

Children

Our services are not intended for children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy to reflect changes to our practices, services, or legal obligations. The revised date will appear at the top of this page.

Contact

This store is operated under the brand name Velora Peace. For privacy questions or requests, email support@shopvelorapeace.com.