Privacy Policy

Last updated: July 24, 2026

This Privacy Policy explains how Velora Peace collects, uses, shares, and protects personal information when you visit our website, place an order, upload pet photographs, contact us, or otherwise use our services.

Information We Collect

Depending on how you use the store, we may collect:

• Contact and account information, such as your name, email address, telephone number, billing address, and shipping address
• Order and transaction information, including products, customization choices, order history, and payment status
• Pet photographs, pet names, written instructions, and other content you submit for a personalized product
• Communications you send to customer support
• Device, browser, IP address, cookie, and website usage information

How We Use Information

We use personal information to:

• Process payments, create personalized products, and deliver orders
• Review reference photos and communicate about design approval or missing information
• Provide customer service and handle cancellations, claims, refunds, or replacements
• Detect fraud, protect the store, and comply with legal obligations
• Improve our website, products, and customer experience
• Send marketing communications where permitted by law and subject to your choices

Pet Photos and Customer Content

Photographs and customization details are used to create and support your order. We do not claim ownership of your photographs. We will not use a customer's pet photograph or finished portrait in public advertising or social media without permission, except where necessary to protect our legal rights or prevent fraud.

How We Share Information

We share information only as reasonably necessary with service providers that help operate the store, such as Shopify, payment processors, option-upload providers, production partners, email providers, analytics providers, and shipping carriers. These providers may process information in countries different from your own.

We may also disclose information when required by law, to enforce our terms, to protect customers or the store, or in connection with a business transfer.

Shopify

Our store is hosted by Shopify. Shopify processes information needed to provide the ecommerce platform, checkout, security, and related services. You can learn more in Shopify's consumer privacy information at Shopify Privacy for Consumers.

Cookies and Analytics

We and our service providers may use cookies and similar technologies to keep the website functioning, remember preferences, understand site usage, prevent fraud, and measure marketing performance. Where required, you can manage non-essential cookies through the store's cookie preferences tool or your browser settings.

Data Retention

We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods vary by the type of information and the reason it was collected.

Security

We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure. Please do not send payment card details or passwords by email.

Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain uses of your personal information, and to withdraw consent where processing is based on consent. United Kingdom residents may also complain to the UK Information Commissioner's Office.

To submit a privacy request, email primecherrysos@gmail.com. We may need to verify your identity before completing a request.

International Transfers

Velora Peace operates internationally and uses providers in multiple countries. Your information may be transferred to and processed in China, the United States, the United Kingdom, Canada, or other countries where our providers operate. Where required, appropriate safeguards are used for international transfers.

Children

Our services are not intended for children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy to reflect changes to our practices, services, or legal obligations. The revised date will appear at the top of this page.

Contact

This store is operated under the brand name Velora Peace. For privacy questions or requests, email support@shopvelorapeace.com