Shipping Policy

Last updated: July 24, 2026

Every Velora Peace portrait is made to order by hand. Please review the production and delivery estimates below before placing your order.

Where We Ship

We currently ship to addresses in the United States and the United Kingdom.

Production Time

Our standard production time is 10–15 business days after we have received suitable reference photos and all required customization details. If we need clearer photos or additional information, production will begin after those materials are received.

Design Approval

When an approval image is provided, one minor revision is included. Please reply within 48 hours. If we do not receive a response within 48 hours, we may continue production using the current design so that your order is not delayed.

Estimated Delivery

• United States: 7–12 business days after dispatch
• United Kingdom: 7–12 business days after dispatch

The typical total time from order to delivery is approximately 17–27 business days. These are estimates, not guaranteed delivery dates. Customs processing, severe weather, carrier disruption, holidays, or remote destinations may cause delays.

Shipping Cost

Standard shipping to the United States and the United Kingdom is free.

Customs, VAT and Import Charges

Orders are made and shipped from China. International orders may be subject to customs duties, VAT, import taxes, handling fees, or other charges imposed by the destination country. Unless collected at checkout, these charges are the customer's responsibility and are not controlled by Velora Peace.

Tracking

Tracking information will be sent to the email address used at checkout after the order has shipped. Tracking may take several business days to update after dispatch.

Address Changes and Delivery Problems

Please check your shipping address carefully. Contact us within 12 hours of ordering if an address needs to be corrected. Once an order has shipped, we cannot guarantee that the carrier can change its destination.

Velora Peace is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer. If tracking shows a delivery problem, contact us promptly so we can help investigate with the carrier.

Contact

For shipping questions, email support@shopvelorapeace.com